FAQS
Find quick answers to common questions about our products, services, and policies.
Can’t find your answer here? Reach out via our contact page.
Average response time: 24h.
ABOUT US
Where is VYBA Eyewear based?
VYBA Eyewear was created in the Netherlands. We design from a fashion-first perspective, focusing on eyewear as an essential part of personal style.
What is the vision behind VYBA?
We believe eyewear holds equal weight to the rest of your outfit. Our goal is to create glasses that define a look, not just complete it. Read more about OUR STORY.
Are you an online-only brand?
Yes. VYBA operates exclusively online, allowing us to focus fully on design, quality and community.
What makes your glasses different?
Our collections are built around strong silhouettes, balanced proportions and refined detailing. Each Edition is designed to elevate everyday styling with a premium finish.
Are your glasses suitable for daily wear?
Yes. All our glasses are designed for comfortable everyday use while maintaining a fashion-forward aesthetic.
SHIPPING & DELIVERY
How long does shipping take?
Orders within the Netherlands are delivered within 4 business days.
Orders to Belgium are delivered within 5 business days.
Orders to Germany, France, Italy and Spain are delivered within 7 business days.
How much does shipping cost?
Shipping is free within The Netherlands.
Belgium: €9,50
Germany, France, Italy & Spain: €11,50
Shipping costs are calculated at checkout.
Which carrier do you use?
All orders are shipped with PostNL. Once your order is dispatched, you will receive a track & trace email.
Can I track my order?
Yes. You will receive a tracking link by email once your order has been shipped.
What if my order is delayed?
During busy periods, delivery may take slightly longer. If your order has not arrived within the expected timeframe, please contact us and we will assist you.
RETURNS, EXCHANGES & REFUNDS
What is your return policy?
You can request a return within 14 days after receiving your order. Glasses must be unworn, unused and returned in original packaging.
How do I start a return?
You can request a return via our contact page or by emailing info@vybaeyewear.com. Please include your order number in your message.
Are there return costs?
Return costs within the Netherlands are €6,95 and will be deducted from your refund.
For other countries, return costs are calculated upon request and start from €10, depending on the country the return is shipped from.
Can I exchange my glasses?
We currently do not process direct exchanges. If you would like a different model or color, please return your item and place a new order.
When will I receive my refund?
Once we receive and inspect your return, we will notify you. Approved refunds are processed to your original payment method within 10 business days.